Refund policy

Return & Refund Policy – Zenril

At Zenril, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your order under the conditions below.

📦 Return Window

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be returned in their original, unused condition with all tags and packaging intact.

🚚 Return Shipping

  • We offer free return shipping on all eligible returns.
  • Instructions will be provided via email once your return request is approved.

💰 Refunds

  • Once we receive and inspect your returned item, we will notify you of your refund status.
  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account.

❌ Fees & Exceptions

  • No restocking fees will be charged.
  • There are no final sale items — all products are eligible for return under this policy.

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with photos for verification.
  • We will provide a replacement or full refund at no additional cost.

📩 How to Contact Us

If you want to initiate a return or have any questions:

  • Email: zenrilshop@gmail.com
  • Phone: +1 857-559-2967
  • Address: 5333 Meritage Ln, Grapevine, TX 76051, USA